Patient Information
At Westend Veterinary Hospital, we believe trust and positive experiences are an important part of veterinary care. We strive to provide the support you need to make informed decisions about your pet's care.
Patient Information
What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
1. Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
2. Meet Your Veterinarian
Your veterinarian will review your pet's history and discuss their issues. You can ask any questions you want, and they'll dedicate time to answering them.
3. Exam, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment.
After your visit, we will create a detailed report of our diagnosis and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Pet Owner Resources
Click on the links below to view or access resources for pet owners.
New Patient Form | Please fill out prior to your first appointment.
Cancellation Policy | Download and review our cancellation policy.
Waiting Room Etiquette
Please call us upon arrival, especially if your pet is uncomfortable around other animals, so we can prepare an exam room.
For everyone's safety and comfort, please keep pets properly restrained when entering Westend Veterinary Hospital. Dogs should be on a leash, and cats should be in a carrier. If needed, we can provide a leash or carrier for you to borrow. As a cat-friendly practice, we also offer elevated carrier areas and calming products to help reduce stress during your visit.
While we do our best to stay on schedule, emergencies may occasionally cause delays. We appreciate your patience and will see you as soon as possible.
Pet Insurance
Accidents and illnesses can occur suddenly. Pet insurance can help ease the financial burden of unexpected veterinary expenses, allowing you to focus on your pet's care when it matters most.
At Westend Veterinary Hospital, we encourage pet owners to explore insurance options and offer a complimentary trial of pet insurance during your first visit to help protect your newest family member from the very beginning.
We're also happy to assist with pet insurance forms and, depending on your insurance provider, may be able to submit claims on your behalf.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- How do I contact Westend Veterinary Hospital?
To book an appointment or for general inquiries, please call our office during our regular business hours.
- Monday:08:00 am - 08:00 pm
- Tuesday:08:00 am - 07:00 pm
- Wednesday:08:00 am - 08:00 pm
- Thursday:08:00 am - 08:00 pm
- Friday:08:00 am - 07:00 pm
- Saturday:Closed
- Sunday:Closed
You can also text us at (855) 940-5871*
* Please note: The text number is for non-emergencies only and is not monitored at all times.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, debit, Visa, MasterCard and American Express.
- Will I be provided with an estimate of costs?
We are happy to provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill. In some cases, a deposit may be required before treatment begins.
Our team can take the time to answer any questions you may have about charges related to your pet's care, and is here to explain any items on the estimate that you are unsure about.
- Should I call ahead to book an appointment?
Yes, it's important to call ahead to book an appointment to ensure we have room in our schedule to see your dog or cat.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so we can make the space available to other clients.
- What types of animals do you treat?
At Westend Veterinary Hospital, we provide comprehensive care for cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We're happy to help you fill out pet insurance forms for your companion's visit. Depending on your insurance provider, we may also be able to submit claims on your behalf.
New Patients Welcome
Westend Veterinary Hospital is located in the Orangeville area, and our veterinarians are passionate about your pet's health. Get in touch today to book your pet's first appointment.
Contact
Hours
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- Monday:08:00 am - 08:00 pm
- Tuesday:08:00 am - 07:00 pm
- Wednesday:08:00 am - 08:00 pm
- Thursday:08:00 am - 08:00 pm
- Friday:08:00 am - 07:00 pm
- Saturday:Closed
- Sunday:Closed